Avaya IPO 500V2 System SD Card MU-Law (700479710)

Avaya IPO 500V2 System SD Card

This guide reflects maximum amounts of each item.
All items may not be used at the same time.

Maximum Capacity:

144 Analog Trunks
8 PRI or T-1 Circuit
128 SIP Trunks
Up to 384 Digital Phones
Up to 384 Single Line Devices
Up to 384 IP Phone Extensions
Up to 384 Nortel Phones
Up to 384 SIP Extensions
Up to 12 External Expansion Modules
Caller ID built in on all lines
6 Port Voicemail
Up to 128 Party Conference Bridge (Maximum of 2 - 64 Party Conference Calls)
Network up to 32 sites with 1000 total users
Remote Programming through High Speed Internet

Compatible Digital Phones

1400 Series - 1403, 1408, 1416, BM32
9500 Series - 9504, 9508
Norstar M Series Phones - M7324, M7310, M7208, M7100
Norstar T Series Phones - T7316e, T7208, T7100, T7406e
Norstar Audio Conference Unit
5400 Series - 5402, 5410, 5420
4400 Series -

4400, 4400D, 4406D+, 4412D+, 4424D+, 4424LD+
Compatible with External Expansion Modules only

Compatible IP Phones

1600 Series - 1603, 1608, 1616, BM32
9600 Series - 9608, 9610, 9611, 9620, 9620C, 9621G, 9630, 9630G, 9640, 9640G, 9641G, 9650, 9650C
Nortel 1100 Series IP Phones - 1120E, 1140E, 1150E, 1100 Exp
Nortel 1200 Series IP Phones - 1210, 1220, 1230, 1200 Exp
5600 Series - 5602, 5610, 5621

Other Compatible Phones

Single Line Telephones
Supports Message Waiting Indicator to SLT

Feature Enhancements:

SIP Trunking Enhancements- Transparent Fax over G.711
Multi-Site Networking Option (Requires Purchase of Preferred Edition Voicemail)

Centralized Primary Voicemail- Preferred Edition (Minimum)
Immediately Fail over to Backup Voicemail at secondary site- Preferred Edition (Minimum)
Back up Voicemail will contain same configuration, greetings, voicemails, etc.

User Productivity Licenses:

Mobile Worker (Requires License Purchase)

Delivers one number access to mobile phones with call control as if they are in the office
Ability to Twin your desk phone and cell phone to simultaneously ring cell phone with caller ID information passed to mobile phone
Additionally place a call on hold, transfer to another extension, set up conference calls and listen to voicemail messages
Make calls from your mobile phone showing the caller ID of the IPO phone system, rather than your cell phone number
When used with Preferred Edition you may record your conversations and use Text to Speech
Includes Onex Portal Application on smart phones for quick access to features. Compatible phones include Symbian Single Mode Version 4.0, Windows Mobile Version 5.0 & 6.0

Tele Worker (Requires License Purchase)

For employees who work from home full time
Set presence and see presence of other users and send Instant Messagesv
Includes Video Softphone license, and call control phone from desktop
Calls can automatically transfer to a PSTN line if the internet goes down
Includes Onex Portal license for easier access to features and call control from PC, while being used with softphone or IP hardphone
PC call control features include click to dial, transfer, hold, and access to hundreds of speed dial numbers
Conference Call Control- add, drop, record conference, mute and un-mute
Includes access to Door Phone/ Opener control
Separate Call History Logs for- All Calls, Incoming, Outgoing, Missed, and calls to voicemail
Access to IP Office Directory as well as a Personal Directory of speed dials
Inbox on PC for access to voicemail to email and voicemail call control

Office Worker (Requires License Purchase)

For employees who are primarily office based who would like call control from their PC
Set presence and see presence of other users and send Instant Messages
Includes Onex Portal license for easier access to features including click to dial, transfer, hold, and access to hundreds of speed dial numbers
Conference Call Control- add, drop, record conference, mute and un-mute
Includes access to Door Phone/ Opener control
Separate Call History Logs for- All Calls, Incoming, Outgoing, Missed, and calls to voicemail
Access to IP Office Directory as well as a Personal Directory of speed dials
Inbox on PC for access to voicemail to email and voicemail call control
Power User- All features of Mobile Worker, Tele Worker, Office Worker
Customer Service Supervisor- (Advanced Edition)
Set alarms for internal and external calls
Run Manual or Scheduled call reporting on Customer Service Agents
Wall boards to monitor calls in Real Time
Customer Service Agent- (Advanced Edition)
Designed for ACD Group Agents
Gives the agent the ability to see his/her own performance daily with real time reports

Receptionist Soft Console (Requires License Purchase)

For a busy Receptionist for needs access to high levels of call control through her PC, while still using a hard phone to answer calls
Up to 4 SoftConsoles can be licensed on a single IP Office system
Through the Receptionist Onex Portal, she can control phone through computer by dragging and dropping to transfer a call, see who is on the phone with Presence settings, see how long a caller has been on hold, and see which users have a voicemail message waiting
She can also deliver more information to users by transferring calls with message delivered on display of the user�s phone (i.e., angry customer, customer with order, priority caller, etc.)
She can also see information on call queues such as how long a caller has been on hold in a queue and she can pull a caller from the queue
Up to 8 queue groups can be configured and labelled for a specific hunt group
Display a script on her screen that she can read to answer the phone for different types of callers
ideal solution for a centralized receptionist who needs to see the status of callers at other sites with up to 10 tabs with 100 icons on each page for user status = 1000 users

Voicemail: Essential Edition (Built Into System)

Resides on System SD Card with Essential Edition
Upgrade to Preferred or Advanced Edition- Requires a PC
40 Auto Attendant
4 Modes- Day, Night, Lunch, Break
2 Ports of voicemail includes 15 Hours of Storage
4 Ports of voicemail include 20 Hours of Storage
6 Ports of voicemail include 25 Hours of Storage
Up to 1000 Mailboxes
Comes with 2 ports, expandable up to 6 ports
Voicemail must be programmed through the computer
Voicemail to email built in with sync to Blackberry
Dial by name directory built into voicemail
Basic Call Queuing
Visual Voicemail through soft key integration

Fax tone detection

Voicemail: Preferred Edition (Requires License Purchase)
All Features of Essential Edition
Requires Dedicated PC
Up to 40 Ports with license upgrade
Recording time based upon PC size, 1 MB per minute
Centralized Voicemail Option
Call Recording may be preset or enabled instantly
Call recording can be stored in central database
Maximum recording length of 60 minutes
Call Queuing Announcements with estimated call waiting time
Meet me conferencing with PIN number access
Add people to conference bridge when needed
Assign DID number to conference bridge
Whisper Announce
Cascaded Out calling
Text to Speech Ability
Campaign Manager- gathering of information from inbound calls such as spoken answers, answers can be retrieved by agent

Voicemail: Advanced Edition (Requires License Purchase)

Requires purchase of Preferred Edition
All Features of Essential and Preferred Edition
Record calls to a dedicated storage facility that can be searched and replayed via Contact Store
Integration with 3rd party IVR software- customers can check status of orders, route calls through auto attendant, customers can complete survey information
Agent Monitoring and reporting via Customer Call Reporter
web based tool with real time monitoring
Calls can be tracked cradle to grave (even when calls are transferred to another employee, you can hear entire recording)
Supports up to 150 agents, 30 supervisors, 1 administrator
Set alarms for internal and external calls
Run Manual or Scheduled call reporting

Avaya IP500 V2 System SD Card Mu Law

IP500 V2 System SD Card Features

Acts as feature key to validate system features
Provides storage for Essential Edition Messaging
Can be preloaded with software, configuration, and feature activations to enable faster implementation

Essential Edition Messaging Features

Included with IP500 V2 system; no license required
2-ports; Can be upgraded to 4 or 6-ports via activation purchase
Up to 15 hours message storage; Configurable recording time
Help menus, greetings, and mailbox navigation.
Email confirmation or email forward
Voicemail breakout/personal auto-attendant
Configurable system-wide short code for voicemail collect
40 independent Auto Attendants with 3 time profiles per
Auto Attendant; Up to 12 menu items per Auto Attendant with automatic time-out to fallback number
Auto attendant supports Dial by Name and direct Dial by Number
Visual Voice - Access and control of voicemail via the digital or IP terminal display (telephone model dependent) Reply to a message to either an internal or external number (if Caller ID available)
Support for hunt group announcements
Fax option for rerouting fax calls via the auto-attendant menu
Support for Fast Forward (#), Rewind (*), Skip Message (9) and Call Sender (**) when listening to messages